PRIVACY POLICY

Last Updated : 19 September 2026

Smart Sort respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we use it, and your rights regarding your personal data.

1. Information We Collect

Depending on how you use Smart Sort, we may collect:

• Name, mobile number, email address, and account information.
• Pickup address and location information.
• Collection request details, including material types, quantities, and weights.
• Points, rewards, and related transaction information.
• Photos, documents, or other files you choose to upload.
• Text and voice messages exchanged through Smart Sort.
• Device information, application version, identifiers, and technical logs.
• Application usage and analytics information.
• Advertising identifiers such as IDFA or GAID where permitted by your device settings and applicable requirements.

We only collect information reasonably necessary to provide, operate, secure, and improve our services.

2. App Permissions

Smart Sort may request access to certain device features when required for specific services:

Location: Used for pickup locations, nearby services, maps, navigation, and order tracking.

Camera: Used for QR codes, barcodes, recycling verification, or uploading relevant images.

Photos/Storage: Used when you choose to upload profile pictures, documents, or other images.

Microphone: Used when you choose to send voice messages.

Notifications: Used for request updates, service alerts, reminders, and other relevant communications.

Background location, where applicable, is used only for authorized operational functions and is not collected from regular users in the background unless clearly disclosed and permitted.

3. How We Use Your Information

We may use personal data to:

• Create and manage your account.
• Verify your identity using OTP.
• Process and manage collection requests.
• Coordinate pickups and communicate with you.
• Provide maps, navigation, and location-based services.
• Calculate and manage points and rewards.
• Provide customer support.
• Resolve complaints and disputes.
• Monitor service quality and application performance.
• Prevent fraud, misuse, and security incidents.
• Measure application usage and marketing performance.
• Comply with applicable legal and regulatory requirements.

Personal data is processed only where there is an appropriate legal basis under applicable laws and regulations.

4. Chat & Communication

Smart Sort may provide text and voice communication between users, collectors, and authorized support or operational personnel.

Messages and related information may be processed to coordinate collections, provide support, resolve complaints or disputes, and maintain service quality.

Access to communication data is limited to authorized personnel where reasonably required.

5. Analytics & Third-Party Services

Smart Sort may use trusted technology providers for services such as hosting, maps, SMS and OTP delivery, notifications, analytics, application performance, and marketing attribution.

These providers may process limited information necessary to provide their services.

Where required, Smart Sort applies appropriate contractual, technical, and organizational safeguards to protect personal data.

6. Sharing Your Information

Smart Sort does not sell or rent your personal data.

Personal data may be shared where necessary with:

• Authorized collectors and operational partners.
• Technology and cloud service providers.
• Maps, communications, analytics, and related service providers.
• Government, regulatory, judicial, or law-enforcement authorities where required or permitted by law.

We limit disclosure to information reasonably necessary for the relevant purpose.

7. Data Storage & International Transfers

Smart Sort takes appropriate measures to protect personal data wherever it is stored or processed.

If personal data is transferred or processed outside the Kingdom of Saudi Arabia, Smart Sort will handle such transfers in accordance with applicable Saudi data protection requirements.

Additional details regarding hosting locations and international processing may be provided or updated in this Privacy Policy based on the services currently used by Smart Sort.

8. Data Retention

We retain personal data only for as long as necessary to provide our services, fulfill the purposes described in this Policy, resolve disputes, meet legitimate operational requirements, and comply with applicable legal or regulatory obligations.

When personal data is no longer required, it will be securely deleted or anonymized where appropriate.

Specific retention periods may vary depending on the type of information and applicable requirements.

9. Data Security

Smart Sort uses reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration, misuse, or disclosure.

These measures may include encryption during transmission, access controls, authentication, monitoring, and restrictions on access to personal data.

10. Your Rights

Subject to applicable Saudi laws and regulations, you may have the right to:

• Know how your personal data is collected and used.
• Access your personal data.
• Request a copy of your personal data.
• Request correction, completion, or updating of inaccurate data.
• Request deletion of your personal data where applicable.
• Withdraw consent where processing is based on your consent.

Some requests may be subject to legal or regulatory exceptions.

11. How to Exercise Your Rights

To submit a privacy request or ask a question regarding your personal data, contact:

Email: info@smart-sort.net[Text Wrapping Break]Phone: 920031434

We may need to verify your identity before processing a request.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies, or legal requirements change.

The latest version will be published with an updated revision date. Where a material change affects how personal data is processed, we will provide appropriate notice.

13. Contact Us

For privacy-related questions or requests:

Smart Sort

Phone:920031434
Email: info@smart-sort.net