PRIVACY POLICY

Last Updated : 19-April-2026

1. Executive Summary

At Smart - Sort, protecting user privacy is our top priority. This Privacy Policy explains what information is collected when you use the SmartSort - Utilities mobile application, how that information is used and the choices available to you regarding your personal data.

2. Information SmartSort Collects

Personal Information: When you voluntarily offer it, as when you create an account or get in touch with us for assistance, SmartSort may gather personal information about you, including your name, email address, and other identifiable details.

Non-Personal Information: Among the non-personal data that SmartSort might gather are usage statistics, device details, and information about how you interact with our app.

3. Permissions We Use

Our application requests the following permissions to deliver core functionality, enhance user experience, and ensure seamless operations. Each permission is used strictly for specific, user-centric features as outlined below:

Network & Connectivity

• Internet Access: Required to connect with our secure backend systems for data syncing and real-time updates.
• Wi-Fi State: Used to detect and manage connections to external devices such as printers.
• Network State: Enables the app to manage network preferences and adjust functionality based on connection availability for a smoother user experience.

Location

• Location Access: Necessary to show nearby drop boxes, assist with route navigation, enable live tracking, and support map-based features.
• Background Location: Specifically used for employee location tracking during login operations. Location data is not collected from regular users in the background.

Media & Camera

• Camera Access: Used for scanning QR codes and barcodes, particularly for recycling verification and similar operations.
• Storage Access: Allows users to upload profile pictures, verification documents, or other required images from their device gallery.

Audio & Notifications

• Microphone Access: Enables voice notes to facilitate smooth communication during order processing.
• Notification Permission: Required to deliver real-time alerts, order status updates, and other essential notifications.

Chat

• Chat & Communication Data- SmartSort applications (Requestor and SSUtilities) provide an in-app chat feature to facilitate communication between users, collectors for operational purposes.
• Information We Collect via Chat
  • We may collect and store:
  • Messages exchanged within the app
  • User identification details (such as user ID, name, or role) associated with the conversation
• Purpose of Data Collection
  • We collect chat-related data strictly for the following purposes:
  • To enable real-time communication between requestors, collectors
  • To support operational workflows such as service requests, issue resolution, and updates
  • To improve service quality and user experience
  • For internal monitoring, training, and dispute resolution
• Data Storage & Security
  • Chat data is securely stored on protected servers
  • We implement industry-standard security measures (access control, authentication)
  • Access to chat data is restricted to authorized personnel only
  • Data transmission is encrypted using secure protocols (HTTPS/SSL)
• Data Retention
  • Chat messages and attachments are retained only as long as necessary for operational and legal purposes
  • Data may be deleted or anonymized after a defined retention period
• Data Sharing
  • We do not sell or rent chat data.

4. How SmartSort Utilizes Your Data?

SmartSort uses the collected information for various purposes:

• Providing and maintaining our services.
• Processing your order and transactions.
• Communicating with you, providing customer support, and responding to inquiries.
• Improving and personalizing our services.
• Providing accurate location-based services such as maps, navigation, and location tracking.

5. Data Security

SmartSort implements reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

6. Changes to this Privacy Policy

SmartSort reserves the right to update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date to reflect the latest revision.