Privacy Policy
Last Updated : 22-June-2026
1. Executive Summary
At Smart - Sort, protecting user privacy is our top priority. This Privacy Policy explains what information is collected when you are use the SmartSort - Utilities mobile application, how that information is used and the choices available to you regarding your personal data.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when creating an account, contacting support, or using certain features of the application. This may include:
- Name
- Email address
- Phone number
- Other account-related information
Non-Personal Information
We may also collect non-personal data such as:
- Device information (model, OS version, device identifiers)
- App usage statistics
- Interaction data related to how users engage with the application
This information helps us improve the performance and functionality of our services.
3. Permissions Used by the Application
Our application may request certain device permissions to provide essential features and improve user experience. Each permission is used only for its intended functionality.
Network & Connectivity
- Internet Access: Enables the application to communicate with our secure backend servers for data synchronization and real-time updates.
- Wi-Fi State: Used to manage connections with external devices such as printers.
- Network State:Allows the application to detect network availability and adjust functionality accordingly.
Location
- Location Access (Foreground Location) : Used to display nearby drop boxes, support map-based services, and assist with navigation.
- Background Location: Used only for authorized employees (such as collectors) to enable live location tracking while performing assigned tasks. This tracking may continue even when the application is running in the background to ensure operational monitoring. Background location is not collected from regular users who makes order requests.
Media & Camera
- Camera Access: Required for scanning QR codes or barcodes during recycling verification and related operations.
- Storage Access: Allows users to upload profile images, documents, or other required photos from their device gallery.
Notifications
- Notification Permission: Enables the application to send important alerts, task updates, and order status notifications.
Chat (Text & Voice)
- Chat & Communication Data
The SmartSort applications (Requestor and SSUtilities) provide in-app text and voice chat features to facilitate communication between users and collectors for operational and service-related purposes.
- Information We Collect
When using the chat feature, we may collect and process:
- Text messages exchanged within the application
- Voice messages exchanged within the application
- User identification information associated with the conversation, such as user ID, name, role, and timestamp information
- Purpose of Data Collection
Chat and communication data is collected and processed for the following purposes:
- To enable real-time communication between requestors and collectors
- To support operational workflows, including pickup coordination, service requests, issue resolution, and status updates
- To improve service quality and user experience
- To investigate and resolve complaints, disputes, or operational issues
- Data Storage & Security
- Chat data, including text and voice messages, is stored on secure servers
- Access to chat data is restricted to authorized personnel with a legitimate business need.
- Data transmitted between the application and servers is encrypted using secure communication protocols, such as HTTPS/SSL.
- We implement access controls, authentication mechanisms to safeguard chat data against unauthorized access, disclosure, alteration, or loss.
- Data Retention
- Chat data is messages and attachments are retained only as long as necessary for operational and legal purposes
- Data may be deleted or anonymized after a defined retention period
- Data Sharing and Disclosure
- We do not sell, rent, or trade chat data to third parties.
- Chat data may be shared with regulatory authorities, or law enforcement for legal process, or regulatory obligations.
- Any such disclosure will be limited to the extent necessary and permitted by applicable laws and regulations.
4. How We Use Your Information
The information collected by SmartSort – Utilities may be used for the following purposes:
- To provide and maintain our services.
- To process requests, orders, and transactions.
- To communicate with users and provide customer support.
- To improve and personalize application features.
- To provide accurate location-based services such as navigation, mapping, and authorized employee tracking.
5. Data Security
SmartSort implements reasonable technical and organizational security measures to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.
6. Updates to This Privacy Policy
SmartSort-Utilities may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Any updates will be published within the application or on the relevant page, and the effective date will be updated accordingly.
